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In ‘Part 1’ of the Adverse Action Notice Guide for Dealerships, dealers were able to gain a better understanding of the cost of non-compliance and importance of complying with the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA). In ‘Part 2’ of this four part guide, you will be able to gain a better understanding of the Adverse Action Notice itself and what should be included in each notice.

With the complex laws the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act require around Adverse Action, managing and understanding what actions must be taken to comply with the adverse action requirements can be difficult for dealerships. Not only can it be difficult to manage, but not managing it correctly can be quite costly! To help your dealership gain a better understanding around adverse action and other compliance tasks, take a look at RouteOne’s four part Adverse Action Notice Guide for Dealerships.

Due in large part to numerous technological advances, many of which were displayed at this year’s NADA Convention, there have never been more opportunities for your dealership to present and sell add-on products to your customers. Whether in the showroom, on the lot, or even on a mobile device in the comfort of a customer’s family room, your dealership has the opportunity to present and sell add-on products to your customers at any time, in any place, and on any device. This opportunity does not, however, eliminate your responsibility to provide a compliant sales process.

eContracting, once a concept of the future, is now present in dealerships throughout the country. Widespread adoption by dealers and increased finance source participation is driving change to the contracting process. eContracting benefits all parties involved, bringing cost savings and increased efficiency to dealers, speeding the funding process for finance sources, and increasing customer satisfaction by putting them in their new car quicker.

When the opportunity to be F&I Manager is available, it can tempting to make a quick decision to accept the appealing new position. However, for Marv Eleazer, a seasoned F&I Director, it didn’t take him long to discover that the new job required a lot more skill and talent than he had imagined. Looking back at when he first started, he would have really benefited from a mentor, saving him from bad habits, wasted time and money.



No longer is your desking tool used simply to calculate payment choices for customers. It should be a part of the customer’s vehicle buying experience, a workflow tool, and a negotiation tool! Whether you’re a newbie to the product or a seasoned veteran looking to enhance your consumer’s experience, be sure you consider these features in a desking tool:


Historically, the indirect auto finance industry has featured a manual process of paper finance contracts, fax machines, and couriers. Today, dealers and finance sources are mutually reaping the technological benefits RouteOne eContracting has to offer and contract validation, distribution, and assignment have become a more automated and secure process.



“The average dealership incurred $182,752 in costs to comply with federal mandates,” according to the report, “The Impact of Federal Regulations on Franchised Automobile Dealerships”.

Due in large part to technological advances over the past decade, there has never been more freedom for your dealership to integrate to its preferred dealership service providers—for example, your inventory provider. With this freedom to integrate comes the responsibility to protect your dealership’s customer information.

Although there are countless facets of dealership security, I’d like to focus on managing your dealership’s employee life cycle throughout all of your integrated dealer systems. There are three critical times to consider:

Good-bye paper, hello eSignatures. Change, - it’s happening. Driven by evolving consumer expectations, dealer demand, and security and efficiency benefits, eContracting is taking the indirect auto finance industry by storm. For example, RouteOne’s eContracting volume more than doubled in 2014 to 1.55 million contracts processed. This growth is attributed to widespread eContracting adoption by over 4,600 dealers and increased finance source participation.