Your Dealer System Administrator (DSA) can reset your password. If the DSA is not available you may request a password reset via e-mail:
- Click the 'Forgot Password' link on the User Login screen.
- Enter your User ID and e-mail address (Note: the e-mail address must match the address saved in your RouteOne profile)
- Click 'Submit' and an e-mail with a temporary system generated password will be sent to your email Inbox. Please note that a new temporary password can only be sent to a private email address. If your DSA has not set you up with a private e-mail address, or you have been set up with a shared e-mail address, the system will respond with an error message on the Password Reset screen. When you log on using your new temporary password (received via e-mail), you will immediately be taken to the 'Expired Password' screen where you will be required to immediately create a new password of you own choosing.
Contact the RouteOne Help Desk at 866.768.8301 with any questions.