Preferred eSigning Experience
Consider Transitioning to the Preferred RouteOne eSigning Experience
Did you know you and your customers can eSign documents in RouteOne using your existing equipment? Just open a web browser on your tablet device or desktop and navigate to Routeone.net/eSign. Already have an Apple® device? Download our complimentary Mobile eContracting Application. Enjoy the flexibility of our enhanced eSigning experience that provides transparency and flexibility that's easy to set up and use.
You can easily transition to the preferred RouteOne eSigning method in just a few simple steps.
What You Need to Know to Update Your eSigning Experience
For Apple iPad® Users
Already own an iPad or considering purchasing one? You can download the RouteOne Mobile eContracting Application.
Other Tablets and Computer Users
For non-Apple devices, you and your customers can eSign documents in the RouteOne platform without additional equipment. From your desktop computer or tablet device, navigate to www.routeone.net/esign and follow the instructions.
Preferred eSigning FAQs
How do I download the Mobile eContracting Application to eSign with an iPad?
You can download the Mobile eContracting Application from the Apple App Store® directly to your iPad. Use your RouteOne User ID and Password to log into the application and complete the signing process according to the steps below:
1. After downloading or updating the Mobile eContracting Application, multi-factor authentication is required to register your device.
2. You'll then be prompted to answer one of your challenge questions and retrieve a token code from your email address.
3. Access updates to the application by downloading the most recent version in the Apple App Store.
*Please note, appropriate RouteOne user permissions are required for eSigning.
What if I don't have an iPad?
Using a computer or an Android™ tablet, visit www.routeone.net/esign to initiate and complete the eSigning process.
Do I need to purchase new hardware to use the eSign App/URL?
No new tablets or additional devices are required. Dealers can download the RouteOne Mobile eContracting Application from the Apple App Store for iPads OR navigate to www.routeone.net/esign on their desktop or tablet web browser to use RouteOne eSigning. More eSigning details.
Is the eSign App/URL compatible with Microsoft Edge® and Google Chrome™ browsers?
Yes. Please refer to our hardware and software requirements for more information.
I use RouteOne Menu Powered by MaximTrak for my aftermarket forms. Can I sign menu paperwork with the Mobile eContracting Application or the eSign URL?
RouteOne offers multiple signing options for our menu users, like the FLITE® interactive touchscreen tablet menu. For dealers who want to create a single signing experience, you can push RouteOne Menu forms into the eContracting workflow along with other contract package documents.
Learn more about our menu solutions and contact your RouteOne Business Development Manager to start the single sign-on process setup.
My dealership workflow includes signing the credit application with a signature pad before eContracting. How could I adjust my process to the preferred method?
All electronically unsigned and submitted RouteOne credit applications are automatically included in the eContracting signing workflow, so no additional steps are required to capture customer signatures during the credit application process.
You can also consider our Digital Retail Services that feature an online credit application that embeds into your dealership's website. Create a modern purchase process for your buyers and another effective way to eSign credit applications.
Your Dealer System Administrator (DSA) can subscribe to our Digital Retail Services in the Admin tab of the RouteOne system, under Premium Services. More questions? Contact your RouteOne Business Development Manager or the RouteOne Service Desk at 866.768.8301.
My dealership uses Remote eSigning with eContracting. When multiple buyers are involved in a deal, can I use both Remote eSigning and the Mobile eContracting Application or eSign URL?
At this time, these two experiences cannot be used together on the same contract. Please use your mouse to capture your signature and the second customer's signature to complete the eSigning process.
I use signature pads for other applications within my dealership. Can I still use my signature pads for non-RouteOne programs/applications?
Please work directly with these organizations to determine your signature pad device's continued support and compatibility.
We're Here for You
More questions? Please take a few minutes to read through our comprehensive eSign guides. You may also reach out to your RouteOne Business Development Manager or call the RouteOne Service Desk at 866.768.8301.
Apple, App Store, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
Android and Chrome are trademarks of Google LLC.
Microsoft and Edge are trademarks of the Microsoft group of companies.