Dealership Embraces RouteOne’s Remote Tools to Deliver an Improved Customer Experience
RouteOne talked to Feldman Automotive about implementing Remote eSigning and MaximTrak GO™ to deliver a flexible contracting process to their customers.
More dealers and consumers are seeking a flexible, paperless contracting process with minimal contact.
RouteOne Remote Tools like Remote eSigning and MaximTrak GO™ make it easier for dealers to capture signatures and digitally interact with customers.
Soon after Feldman Automotive began to support Remote eSign and MaximTrak GO™, they noticed an increase in customer satisfaction.
More dealers and consumers are seeking a flexible, paperless contracting process with minimal contact. Long time eContracting dealer, Feldman Automotive, implemented RouteOne’s Remote eSigning to “deliver and sign a customer on their terms.”
Remote Solutions from RouteOne
RouteOne’s Remote eSigning functionality provides dealers with the flexibility to electronically send ALL eSignable deal documents through RouteOne’s secure signing portal to a customer and capture signatures in one signing ceremony.
“We actually started using Remote eSigning sparingly in our stores years ago, between GM Shop-Click-Drive and out of state customers.” With the recent pandemic restrictions, “once we were allowed to start selling vehicles in the state of Michigan, we implemented using Remote eSigning immediately.”
“Having the opportunity to deliver and sign a customer on their terms, has allowed for an even better customer experience.”
MaximTrak GO converts a dealer’s menu into an interactive smart-phone presentation so you can send, show, and sell your products and packages. MaximTrak GO has been in the Feldman dealership since Q1 2020, and they started using it on Day 1.
“The process of being able to engage with the customer prior to them getting to the showroom or taking delivery has helped us move our penetration and get the conversation going with the customer quickly. This helps our delivery process and remain aware of the customer’s time.”
A streamlined, digital, and remote process, as well as an enhanced customer experience, are benefits of the switch.
“We’ve heard nothing but great things. Most customers I have spoken with are amazed at how seamless the process is when using the remote signing tools.”
Feldman believes that customer satisfaction has increased with the implementation of these remote tools, which provide the option to allow the customer to purchase and finalize a deal anywhere they choose.
Thinking About Going Remote?
“One of the biggest benefits I can share with dealers would be the elimination of signing issues.” Validation rules are in place to “ensure the consumer cannot complete a form that is missing their signatures.”
Last but certainly not least, “Quick funding. It is simplistic to get the deal to your finance source and have the contract fund faster than ever before.”
Thank you to Steven P. Abernethy, Finance Director at Feldman Automotive Group in Michigan and Mark Wahlberg Chevrolet in Ohio.