Today’s dealerships contain a thriving ecosystem of technological systems designed to heighten the overall customer experience and optimize sales.
These systems typically contain different but collaborative software packages. As new vulnerabilities are identified or reported to the software vendor, updates or patches are released to mitigate issues. Keeping your system software updated continuously through a formal program helps lessen the likelihood of a successful attack.
A dealer's list of daily to-dos is sometimes longer than the available hours in a day. In addition to handling numerous requests from a variety of people, attending store meetings, and following up with potential buyers, tasks like compliance obligations can rapidly pile up to an overwhelming level.
When you practice daily hygiene, (and let's hope you do) you have a routine for activities like showering and brushing your teeth.
The same concept applies to security or cyber hygiene; creating a system of routines and checks required to preserve your online health.
With advances in technology, devices have become exponentially smaller and more powerful in their capabilities. As a result, portable devices are quickly becoming critical components for adding efficiency and convenience to many aspects of our lives. Whether it is to track our exercise habits, play music, or share information, these devices are designed to connect to a plethora of systems and even our vehicles. As these devices become more common place, we have become desensitized to their use, seldom asking ourselves whether we should be connecting them.
According to the Consumer Sentinel Network Complaint Data Book, there were nearly 94,000 auto-related complaints in 2015. With the high amounts of consumer complaints, the FTC and CFPB are on high alert. Is your dealership taking all the compliance actions it should to reduce its risk of a compliance infraction?
Managing your dealership’s compliance tasks can be a challenge; so can finding the right mix of tools to meet your compliance strategy. At RouteOne, we offer a wide range of compliance tools to choose from that will help you test, monitor, manage, and report on key compliance requirements. We offer a suite of complimentary products and services, which are available today in the RouteOne system.
Protecting your dealership from conducting business with criminals is no easy task. As part of the many compliance tools available within the RouteOne platform, we offer a full service identity verification tool that helps manage compliance tasks and fits seamlessly into your everyday workflow. IDOne makes it easy to validate your customers’ identities and pinpoint potential fraud without missing a beat. We’ve taken the manual work out of identifying potential issues because we automatically generate additional quizzes in real-time when needed. This means that you don’t have to decide when further action might be needed – we’ll handle that for you.
Customizable settings give you the flexibility to set tolerances for alerts so you can decide the appropriate risk strategy for your dealership. All results can easily be found in RouteOne’s Deal Manager along with the ability to manually review and override any red flag cautions. IDOne compliments other RouteOne compliance features like SecureDocOne, that provides electronic storage and retrieval of any document, including IDOne results, at any time, for years to come.
We know that monitoring and making decisions around Adverse Action is a big process. Our platform offers many compliance features to help you within your everyday RouteOne workflow, including the ability to automatically create an Adverse Action Notice to be distributed, that is pre-populated with customer information as a .pdf. Our Adverse Action Mailing Service takes that one step further. Check one more item off your to-do list and let us mail Adverse Action Notices to applicable customers on a weekly basis, on your behalf. All you need to do is choose from a variety of packages to best fit your dealership’s compliance strategy and RouteOne will automatically generate the Adverse Action Notice, stuff it in an envelope, apply postage, and mail it to the customer. No need to worry about applicants getting multiple Adverse Action Notices. Our service syncs across multiple applications and will only mail one notice per primary applicant.
You can keep track of RouteOne’s mailing activity within an individual record and you will receive a detailed monthly transaction report of all notices mailed. You also have the flexibility to individually exclude applicants from receiving notices by overriding within the RouteOne Compliance Dashboard. Let RouteOne help ease some of your challenges of managing compliance. Just select the package that best meets your dealerships compliance strategy and we’ll do the rest!