Digital. Online. Paperless.  These are the latest buzzwords swirling around the “new” vehicle purchase process. 

 

 

Nobody likes to wait for anything, especially in the F&I office.  And many customers now prefer an experience that’s as low-contact as possible.  Dealerships today should take advantage of technology designed to speed up the vehicle purchasing process.  

 

So how do you tell your customers about your portfolio of F&I products? Using a menu to present and sell aftermarket products is a great way to create a transparent, informative, and personalized buying experience that also speeds up the buying process. 

 

 

Dealer operations can often be a big ship with a small rudder. With all this movement in the technology revolution, what does it take to change course? The answer depends upon the lens through which you view technology, change, and what is happening in the industry.