Nobody likes to wait for anything, especially in the F&I office. And many customers now prefer an experience that’s as low-contact as possible. Dealerships today should take advantage of technology designed to speed up the vehicle purchasing process.
So how do you tell your customers about your portfolio of F&I products? Using a menu to present and sell aftermarket products is a great way to create a transparent, informative, and personalized buying experience that also speeds up the buying process.
Dealer operations can often be a big ship with a small rudder. With all this movement in the technology revolution, what does it take to change course? The answer depends upon the lens through which you view technology, change, and what is happening in the industry.
An F&I process designed around a workflow can be more efficient, transparent, and profitable. BusinessDictionary.com defines workflow as a progression of steps, tasks, events, or interactions that make a work process and that adds or creates value to an organization. Our days consist of workflows, especially at our vocation, where we produce some work product at the end of a series of tasks.
Americans spend billions of hours a year, waiting in line. Dealerships today work hard to move customers through the buying process faster. As one of our studies has shown, shaving even 15 minutes off the F&I process makes customers feel better about the experience.
The wait time is only one variable in customers’ overall perception of their experience, however. There’s a psychology involved with waiting.