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RouteOne COVID-19 Updates

RouteOne's top priority is the health and safety of our employees, customers, partners, and surrounding communities. We remain committed to supporting your business continuity with tools to enable remote vehicle purchasing experiences amid the COVID-19 pandemic. Please continue to monitor this page for the most recent updates. 

 

Resources

Remote eSigning and eContracting

 


Communications

March 23, 2020

Updated Email to our Dealers

 
To Our Valued RouteOne Customers –
 
Together we are all feeling the impact of COVID-19 (coronavirus) throughout not only our industry but the entire nation. As we navigate these new and challenging times together, we want to assure you our top priority is the health and safety of our employees, customers, partners, and the communities around us. As circumstances evolve day-to-day, we will be in touch and provide necessary updates, but do not hesitate to reach out to our leadership team at any time.
 
RouteOne remains committed to supporting you, our customers. RouteOne's core credit application and eContracting solutions always have and will continue to come at no charge to dealers. Additionally, we offer supplemental subscription products. These products are on a month-to-month basis, and a dealer can cancel and reactivate at any time, as circumstances change, allowing dealerships to administer their business as needed if forced to close or reduce operations because of mandates or business conditions related to COVID-19.
 
Since our last communications on March 14, 2020, we have identified additional support opportunities to assist our dealers with business continuity. Outlined below, you will find the actions RouteOne is taking, now through May 31, 2020, to further support our dealers' ability to transact with consumers online and from remote locations:
  • Online Credit Applications - All RouteOne Digital Retail subscriptions reduced by 50%. These tools help engage with customers remotely, allowing them to submit lead information, apply for credit, and provide customer quotes.

  • Menu Presentations - MaximTrak GO is available at NO CHARGE to MaximTrak Menu subscribers. MaximTrak GOTM allows dealer users to deliver a menu presentation to a consumer's mobile device for the selection of protection products.

  • Remotely eSign Contract Documents - Remote eSigning fees are waived. And, as a reminder, RouteOne never charges for access to its base eContracting solution. Remote eSigning allows a consumer to securely review and electronically sign an eContract, along with associated RouteOne-generated ancillary documents, at a time and place of their choosing. RouteOne's eContracting product is integrated to 100+ finance sources, with 25 offering Remote eSign support.

 
These measures will help ensure that your consumers can complete as much of the transaction as possible from the convenience of their home or location of choice. As a reminder, RouteOne tools allow for self-administered flexibility for your staff to access the consumer's information from RouteOne's Deal Manager, either from the dealership or home office. RouteOne is also offering bi-weekly web training sessions on our remote tools, along with our general eContracting training sessions.
 
Digital Retail and Remote eSigning economic relief will automatically be reflected in your RouteOne billing statements for April and May. No action required by the dealer. MaximTrak Menu subscribers interested in enabling a remote menu experience with MaximTrak GO can reach out to support at support@maximtrak.com.
 
Please rest assured that we continue to monitor the situation and address our practices as needed. Ultimately, we are here to help in whatever ways we can to keep your business operating during these extraordinary times.
 
We thank you for the opportunity to serve you. You can reach any of the RouteOne Business Development team at https://www.routeone.com/salesteam and we invite you to contact our leadership any time we can be of service.  
 
 

 

March 14, 2020 

Email to our Dealers

 
Valuable RouteOne Customers –
 
All of us at RouteOne want you to know that we remain committed to doing our best to serve you in the manner you deserve while observing best practices and guidance from authorities during the COVID-19 pandemic.  We know you are doing everything you can to remain open to your customers and we are too. 
 
Safety of Employees and Customers
We have been implementing measures to promote the health and safety of all of our employees and customers for some time now, and have now further elevated those protocols.  Based on guidance received from the State of Michigan, the Center for Disease Control, and the World Health Organization, the following is a partial list of RouteOne actions we have implemented that may temporarily change how we support you:
  1. We have restricted all domestic business travel to "business essential" only.

  2. "Business essential" includes in-dealership installations or projects where the dealer or dealer group requires a specific timeline be met for their business needs, and there is mutual agreement as to the safety and well-being of your and our employees.

  3. We have instructed our staff to, where possible, do everything they can to perform all business activities via phone, web-sharing, email, etc.

  4. We are enforcing self-quarantines (7 calendar day minimum) for any RouteOne employee traveling by commercial means (i.e., not in their personal vehicle) from a location with significant COVID-19 cases.

Stability of Operations
We have also confirmed resourcing and contingency plans to ensure continuity of operations with our hosting team and service desk – we are doing everything we can to prevent and mitigate any service disruptions. 
 
Services For Our Customers To Enable Remote Processes 
As a brief reminder, RouteOne has built a suite of tools that may allow you, our valued dealer customers, to manage your business and support your consumers during this extraordinary time.
  • RouteOne's Digital Retail tools can be used to engage with customers remotely, allowing them to submit lead information, apply for credit, and provide customer quotes.

  • MaximTrak GOTM allows dealer users to deliver a menu presentation to a consumer's mobile device for the selection of protection products.

  • Remote eSigning allows a consumer to securely review and electronically sign an eContract, along with associated RouteOne-generated ancillary documents, at a time and place of their choosing.

  • RouteOne eContracting allows funding packages to be delivered electronically to finance sources, eliminating the risk of potential delays in overnight shipments.

  • To further assist, RouteOne will waive associated dealer fees for Remote eSigning until April 30, 2020, and, as a reminder, RouteOne never charges a subscription fee for eContracting.

As always, your business is very important to us and we pledge to continue our support to you to the very best of our ability as we work through this pandemic together as an industry.  As the situation evolves, please stay in touch with us anywhere we can better support your business continuity plans.  You can reach any of the RouteOne Business Development team at https://www.routeone.com/salesteam and we invite you to contact our leadership any time we can be of service. 
 
All the best to you and your colleagues for a healthy workplace – and thanks for the opportunity to serve you.