RouteOne COVID-19 Updates | RouteOne

RouteOne COVID-19 Updates

RouteOne's top priority is the health and safety of our employees, customers, partners, and surrounding communities. We remain committed to supporting your business continuity with tools to enable remote vehicle purchasing experiences amid the COVID-19 pandemic. Please continue to monitor this page for the most recent updates. 





June 1, 2020

To Our Valued RouteOne Customers –
RouteOne continues to monitor the latest developments of the Coronavirus (COVID-19). As we navigate these new times together, we want to assure you our top priority is the health and safety of our employees, customers, integration partners, and the communities around us.
Safety of Employees and Customers
While business travel continues to be restricted to “business essential,” we want to remind you that our Business Development Team, the RouteOne Service Desk, and our entire leadership team is at your disposal to support your business needs. We have instructed our staff to, where possible, do everything they can to perform all business activities virtually via phone, web-sharing, email, etc. Staff will have the continued ability to work remotely through Q3 2020. 
Relief for Our Customers to Enable Remote Processes
RouteOne remains committed to supporting you, our customers, with innovative, flexible solutions that enable dealer choice. RouteOne's core credit application and eContracting solutions always have and will continue to come at no charge to dealers. Additionally, we offer supplemental subscription products, on a month-to-month basis, that a dealer can cancel and reactivate at any time as circumstances change.
Outlined below, you will find solutions to support our dealers' ability to transact with consumers online and from remote locations. These solutions come at no charge until September 1, 2020.
  • Virtual Menu Selling - MaximTrak GOTM is currently available at NO CHARGE to MaximTrak Menu subscribers. MaximTrak GO allows dealer users to deliver a menu presentation to a consumer's mobile device for the selection of protection products.
  • Remotely eSign Contract Documents - Remote eSigning fees are currently waived. As a reminder, RouteOne never charges for access to its base eContracting solution. Remote eSigning allows a consumer to securely review and electronically sign a complete eContract package (including RouteOne-generated documents, MaximTrak generated documents, and any eSignable Dealer-Uploaded document generated outside of RouteOne) at a time and place of their choosing. RouteOne's eContracting product is integrated to 100+ finance sources, with 95% of those eContracts eligible to be remotely eSigned.
These measures will help provide your consumers with a minimal contact experience where they can complete as much of the transaction as possible from the convenience of their home or location of choice. As a reminder, RouteOne tools allow for self-administered flexibility for your staff to access the consumer's information from RouteOne's Deal Manager, either from the dealership or home office. RouteOne is also offering bi-weekly online training sessions on our remote tools, along with our general eContracting training sessions.
We thank you for the opportunity to serve you. You can reach any of the RouteOne Business Development team at and we invite you to contact our leadership any time we can be of service.