RouteOne Extends Dealers Relief to Enable Remote Experiences Amid COVID-19 Pandemic | RouteOne
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RouteOne Extends Dealers Relief to Enable Remote Experiences Amid COVID-19 Pandemic

Monday, March 23, 2020

RouteOne’s top priority is the health and safety of their employees, customers, partners, and surrounding communities. We remain committed to supporting dealers with tools to enable remote vehicle purchasing experiences amid the COVID-19 pandemic. An elevated measure of economic support is now being offered to assist with business continuity. 

RouteOne’s core credit application and eContracting solutions have always been, and will continue to be offered at no charge to dealers. Additionally, RouteOne offers supplemental subscription products. These products are on a month-to-month basis, and a dealer can cancel and reactivate at any time, as circumstances change, allowing dealerships to administer their business as needed if forced to close because of mandates or business conditions related to COVID-19. 
 
Outlined below are the additional actions RouteOne is taking, now through May 31st, 2020, to further support dealers ability to transact with consumers online and from remote locations:
  • Online Credit Applications - All RouteOne Digital Retail subscriptions reduced by 50%. These tools help engage with customers remotely, allowing them to submit lead information, apply for credit, and provide customer quotes.
  • Menu Presentations - MaximTrak GO is available at NO CHARGE to MaximTrak Menu subscribers. MaximTrak GOTM allows dealer users to deliver a menu presentation to a consumer’s mobile device for the selection of protection products. 
  • Remotely eSign Contract Documents - Remote eSigning fees are waived. And, as always, RouteOne never charges for access to its base eContracting solution. Remote eSigning allows a consumer to securely review and electronically sign an eContract, along with associated RouteOne-generated ancillary documents, at a time and place of their choosing. RouteOne’s eContracting product is integrated to 100+ finance sources, with 25 offering Remote eSign support. 
These measures will help ensure that a dealer’s consumers can complete as much of the transaction as possible from the convenience of their home or location of choice. RouteOne tools allow for self-administered flexibility for dealership staff to access the consumer’s information from RouteOne’s Deal Manager, either from the dealership or home office. RouteOne is also offering bi-weekly web training sessions on remote tools along with our general eContracting training sessions. 
 
Digital Retail and Remote eSigning economic relief will automatically be reflected in a dealer’s RouteOne billing statement. No action required by the dealer. MaximTrak Menu subscribers interested in enabling a remote menu experience with MaximTrak GO can reach out to support at support@maximtrak.com
 
RouteOne will continue to monitor and address the situation as needed. RouteOne’s primary objective is to help their customers and partners with business operations during these extraordinary times. Dealers, finance sources, and partners can reach out to RouteOne leadership, by contacting their RouteOne Business Development Manager or reaching out to the Support Desk at 866.768.8301.