Commonly Asked Questions | RouteOne

Commonly Asked Questions

How do I reset my RouteOne password?

Your Dealer System Administrator (DSA) can reset your password. If the DSA is not available you may request a password reset via e-mail:

  • Go to and click the ‘Login’ button on the upper right corner of your screen.
  • Click the ‘Forgot Password’ link. You will be prompted to enter your username and email address (The e-mail address must match the address saved in your RouteOne profile).
  • Click the ‘Submit’ button and when prompted, click ‘OK’ to acknowledge that your password has been reset.
  • Open your email and look for a message from The email will have a temporary password. If you don’t see the message right away, check your spam folder. Remember to be patient; it can take up take up to five minutes to receive the email.
  • Once you have your temporary password, go back to the RouteOne system and login using your temporary password and normal User ID. After you login, you will be prompted to change your password immediately. For additional information, watch the Password Reset video, here.


How do I enroll with RouteOne?

  • Completely fill out the Dealer Participation Agreement. Please list all the finance sources with whom you are conducting business, as well as potential finance sources. (You need to list at least one finance source listed on the DPA to access the RouteOne system).
  • Once RouteOne verifies the agreement between your dealership and the finance sources that were listed on your DPA, your RouteOne account will be activated. Your login credentials will be emailed to you. Our team will touch base to make sure you are able to successfully log in.
  • Start learning more about how to use the RouteOne system and contact your RouteOne Business Development Manager to schedule complimentary training on the RouteOne system. For the complete instructional guide to get started with RouteOne, click here.


How do I find my Dealer System Administrator (DSA)?

  • Any RouteOne user may locate their DSA by selecting the gear icon at the top right hand corner of any RouteOne screen.
  • This will show the DSA assigned to that dealership.
  • If the DSA is no longer at the dealership and/or the position needs reassigning, contact RouteOne Support at 877.556.0003.


How do I create a new RouteOne user?

Your Dealer System Administrator (DSA) must complete this task.

  • Under the ‘Admin’ tab, click ‘Users.’
  • On ‘Users Associated with this Dealership’ page, click on the ‘Create User’ button.
  • Enter all required information, as well as the appropriate permissions.
  • If this user has a Captive ID, enter it at this time.
  • A screen will appear stating ‘Dealer User Created Successfully.’ This will also provide the new user’s RouteOne ID, which the user will need (as well as the password that was just created for them) to log in to RouteOne directly.


What is the cost of RouteOne to my dealership?

  • The core RouteOne product is free to dealerships.


How do I find my RouteOne User ID?

  • Select the gear icon in the upper right hand corner of any RouteOne screen.
  • A new window will appear with your User ID displayed at the top of the screen.


How do I find my RouteOne Dealer ID?

  • Select the gear icon in the upper right hand corner of any RouteOne screen.
  • A new window will appear with your Dealer ID at the top of the screen.